19 November 2012

Carry-out menu from...the Department of Public Works?

Is your supercan's lid, wheels, or lift bar (the metal bar halfway down the front of the can) broken? Get in touch with DPW via the 311.dc.gov website ASAP, and you'll get it repaired for free!

The note DPW left at our back gate.
Recently, a crack on the lid of our supercan had been growing, and the stress of being rapidly flipped open and closed by DPW workers every week finally caused it to break on the Election Day pickup. The next day, I asked DPW via their twitter feed who I needed to contact to get the lid repaired.

A quick response reminded me that it's an option on the 311 website. I went there on November 8 and put in a request for "Supercan - Repair," unsure how long it would take to get a new lid.

Sometime on November 16, a DPW contractor put a new lid on our supercan and left the card to the right (which says the recycling cart was repaired, but that's not true) stuffed into our rear gate.

I didn't notice the card until the next morning. From the bedroom window, it looked like a carry-out menu. "Carry-outs are leaving their menus at the front AND back doors of houses now, huh?" I thought. I was pleasantly surprised to find that wasn't the case!

I left a positive comment for DPW on the grade.dc.gov website.

The service was relatively prompt and totally painless. If your supercan (or recycling cart!) needs repair, don't delay. Take advantage of this simple service your tax dollars provide.


  1. Thanks so much for posting this. My supercan lid had been broken for about a year, but I didn't know there was anything I could do about it. I put in a request for a new lid on the 19th after seeing this post, and a man with a pick up truck full of new lids came by to install a new one on the morning of the 21st.

    1. Fantastic, Matt! Glad to hear that this worked out for you too.


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